Hotel Management 1a: Introduction; 1b: Exploring the Industry

Semester A: Creating unforgettable memories through luxury and meticulous care is a service that the best hotels can offer. In this course, you’ll learn about the business of hospitality and the different types of hotel ownership and programs. You’ll explore the essential functions of a hotel from bookings, management systems, front and back of house operations, technologies, and more. You’ll also discover what it takes to keep guests happy and run a sustainable program.

Semester B: In this course, you’ll dig deeper into hotel organization from structure to departments and staffing needs. You’ll explore management and leadership, including types of managers; management styles, roles, and responsibilities; and technical and communication management skills. You’ll also learn more about the big picture of the travel and tourism industry, how to handle emergencies, growth and sustainability, laws and ethics, careers in the industry, and more!